Shipping & Returns

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Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If there is nothing wrong with the item, then we will refund your money less the original shipping cost and you will also be responsible for the shipping charges to return the item(s).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order and also give you a "return authorization number" (RMA). We will not accept any returns without a RMA number. If you return an item without an RMA number, we will hold it for 3 weeks until you arrange to pay and have it shipped back to you. If after three weeks you do not make arrangements to have it shipped back to you then we will consider it to be abandoned and dispose of it.

Shipping

We ship through out the United States. We do ship to some foreign countries but please contact us to find out what the cost is. You can email us at kookscreations@gmail.com.

When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.